At mamak 24, your privacy is more than a legal obligation — it is a core value we uphold. Find out exactly how we manage your information with transparency and responsibility.
Six core principles that underpin how mamak 24 handles your personal data every day.
All data management practices at mamak 24 are in full compliance with Malaysia's Personal Data Protection Act 2010 — the country's primary data protection legislation.
Every bit of data transmitted between your device and mamak 24's servers is protected by 256-bit SSL encryption — the same security standard used by banking institutions.
Mamak 24 has never and will never sell, lend, or disclose your personal data to advertisers or third parties for commercial purposes without your consent.
We only collect data that is strictly necessary to deliver our services. No data is collected in excess or for undisclosed purposes.
You have the right to access, correct, and request the deletion of your personal data at any time. Your privacy controls are entirely yours.
All your financial transaction records — including deposits via Touch 'n Go, DuitNow, and FPX — are stored in strict confidence and are never shared without your consent.
This document explains how mamak 24 ("we", "our platform") collects, uses, stores, and protects your personal information when you use our website and services. This policy applies to all registered members and visitors of the mamak 24 platform. By using our platform, you agree to the terms of this Privacy Policy.
Mamak 24 is an online entertainment platform operating in Malaysia and serving Malaysian users. We understand that your personal data is invaluable, and we take our responsibility to protect it seriously.
This Privacy Policy provides a comprehensive overview of our privacy practices, including the types of data we collect, the purposes for collection, how data is used and shared, and your rights in relation to that data. This policy complies with Personal Data Protection Act 2010 (PDPA) Malaysia and internationally recognised data protection principles.
This policy applies to all data collected through:
If you disagree with any part of this Privacy Policy, please discontinue your use of the mamak 24 platform. Continued use of the platform constitutes your acceptance of and agreement to all terms stated herein.
Mamak 24 collects various types of information depending on how you interact with our platform. The following are the categories of data we collect:
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity | Full name, IC number, date of birth | Registration form, KYC verification |
| Contact | Phone number, email address | Registration form, account profile |
| Financial | Bank account number, eWallet phone number, transaction records | Deposit & withdrawal processing |
| Technical | IP address, device type, browser, operating system | Automatically during use |
| Usage | Game history, betting activity, session duration | Automatically during gameplay |
| Communications | Customer support conversation records | Live chat, email, WhatsApp |
We does not collect sensitive information such as biometric data, medical records, or religious information unless required by law.
The data we collect is used solely for legitimate, clearly stated purposes. mamak 24 uses your personal data for the following:
Mamak 24 processes your personal data on valid legal grounds as provided under Malaysia's PDPA 2010:
Mamak 24 does not sell your personal data to any third party. However, we may share your data in the following limited circumstances:
All third parties who receive your data are required to comply with data protection standards equal to or higher than our own. We do not permit them to use your data for any purpose other than those we specify.
Mamak 24 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Our data retention guidelines are as follows:
Once the retention period expires, data will be securely deleted or anonymized in accordance with established procedures.
Mamak 24 implements multiple layers of security controls to protect your personal data from unauthorised access, disclosure, alteration, or destruction:
While we take all reasonable precautions, no security system can be guaranteed 100% secure. In the event of a data breach involving your data, we will notify you within 72 hours as required by the PDPA and international best practices.
As a data subject, you have the following rights regarding your personal data that we hold:
You have the right to request a copy of the personal data we hold about you. We will fulfil your request within 21 business days.
If your data is inaccurate or out of date, you have the right to request a correction. Updates can be made directly through your account profile.
You may request the deletion of your personal data, subject to legal obligations that require us to retain certain records.
You may object to the processing of your data for direct marketing purposes at any time, without providing any reason.
You may request your data in a machine-readable format for transfer to another service provider, at our discretion.
In certain circumstances, you may request that we restrict how we process your data while we investigate your objection.
To exercise any of the rights above, please contact our Privacy Officer at privacy@mamak24.bid. We will respond within 21 business days.
Mamak 24 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
| Cookie Type | Purpose | Duration | Status |
|---|---|---|---|
| Essential Cookies | Login, session, and security functions | Session | |
| Preference Cookies | Language settings, time zone, display preferences | 1 year | |
| Analytics Cookies | Understanding usage patterns and popular pages | 2 years | |
| Security Cookies | Fraud detection, account protection | Session |
You can manage your cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality of the mamak 24 platform.
The mamak 24 platform is intended for individuals aged Aged 18 and above only. We do not knowingly collect personal data from minors. Should we discover that we have inadvertently collected such data, we will take immediate steps to delete it and close the account in question.
If you believe we may hold personal data belonging to your underage child, please contact us immediately at privacy@mamak24.bid.
In the course of its operations, mamak 24 may need to transfer your personal data to third parties operating outside Malaysia — in particular, international cloud and technology service providers. When this occurs:
All financial and transaction data is stored on servers located in the Asian region to ensure minimum latency and optimal compliance with local laws.
Mamak 24 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the technologies we use. When we make significant changes, we will:
We encourage you to review this Privacy Policy periodically. Your continued use of the mamak 24 platform after any changes are published constitutes your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the mamak 24 Data Privacy Officer (DPO):
We are committed to addressing all privacy-related enquiries and complaints seriously and within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with Department of Personal Data Protection (JPDP) Malaysia which is the regulatory body for the PDPA 2010.
This Privacy Policy forms part of mamak 24's broader commitment to operating as a transparent, trustworthy, and responsible platform for all members in Malaysia.